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Livedesk Pro
Through Live Webchat increasing your online conversion
With Livedesk Pro, you can within your contact centre chat just as easily, without downloads or plug-ins. During the chat, you can start a Co-browse session; you can assist the website visitor in filling out order forms or jointly browse through the website. With this feature, you can help customers with making the right choice. In result, the customer will not leave unsatisfied and will return another time. Livedesk Pro allows you to select your page visitors and invite them for a live webchat conversation.

Learn more about Livedesk Go Specification, The Livedesk Consult Specification or view Complete product overview.

Click on the tab system requirements for additional information about the required minimum hard and software.

Channels  
Live Chat
Cobrowse
   
Commerce  
Follow and approach visitors proactive
Measure conversion and view extensive statisics
   
Technology
No software, No downloads, 100% webbased
Easy and flexible implementation
High accessibility / reliable infrastructure
Distribute requests based on department and experience of representatives
Skill Based Routing
Integrate with other web applications (CMS, CRM, invoicing, etc.)
Multiple language support / Adjustable visitor interface
   
Features  
Multilingual login (NL, EN, FR, DE)
Push page
View background information of visitors
Visitor and agent surveys
Use marco's of questions and anwsers
Transfer chats and calls
Logs of missed calls
Label chat transcripts
Search chat transcripts
Block visitors that abuse the chat function
Localize
Spellingcheck
Page synchronisation / Form sharing
Indication wait list per department
Agent chat between representatives
Agent performance report
Proactive invite visitors on your website
Search engine integration and keyword registration
   
Other
Fair use policy
star For this function Flash Player 8 or higher is required.

5% discount on contracts for a year!
Processor: Pentium 4, 1Ghz
Memory: 256Mb
Browser: Internet Explorer 6 or higher, Firefox 1.5 of 2.0
Internet connection: ADSL
Other: Flash player 8 or higher
  The bandwidth of the connection is related to the number of agents simultaneously logged in. The more agents use the Web application through a single Internet connection, the greater bandwidth is required for proper operation. When using video or voice module, it must be taken into account that this requires extra Internet bandwidth.

 



Highly suitable for your call centre to pro-active approach your visitors and to increase your online conversion.

5% discount on contracts for a year!