Livedesk Consult
Especially for online advice with text, motion and sound
With Livedesk consult you can conduct a personal chat face to face via your website. Directly answer questions from your potential customer through a conversation. With video stream, your client can see with whom he is speaking. With a joint drawing frame you can outline your story systematically.
Learn more about Livedesk Go Specification, the Livedesk Pro Specification or view Complete product overview.
Click on the tab system requirements for additional information about the required minimum hard and software.
Learn more about Livedesk Go Specification, the Livedesk Pro Specification or view Complete product overview.
Click on the tab system requirements for additional information about the required minimum hard and software.
| Channels | |
| Live Chat |  |
| Cobrowse | |
Video (webcam)  |
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| Voice |
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| Technology | |
| No software, No downloads, 100% webbased | |
| Easy and flexible implementation | |
| High accessibility / reliable infrastructure | |
| Distribute requests based on department and experience of representatives | |
| Skill Based Routing | |
| Integrate with other web applications (CMS, CRM, invoicing, etc.) | |
| Multiple language support / Adjustable visitor interface | |
| Features | |
| Multilingual login (NL, EN, FR, DE) | |
| Push page | |
| View background information of visitors | |
| Visitor and agent surveys | |
| Use marco's of questions and anwsers | |
| Transfer chats and calls | |
| Logs of missed calls | |
| Label chat transcripts | |
| Search chat transcripts | |
| Block visitors that abuse the chat function | |
| Localize | |
| Spellingcheck | |
| Page synchronisation / Form sharing | |
| Indication wait list per department | |
| Agent chat between representatives | |
| Agent performance report | |
| Other | |
| Fair use policy | |
| For this function Flash Player 8 or higher is required. |
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5% discount on contracts for a year!
| Processor: Pentium 4, 1Ghz | |
| Memory: 256Mb | |
| Browser: Internet Explorer 6 or higher, Firefox 1.5 of 2.0 | |
| Internet connection: ADSL |
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| Other: Flash player 8 or higher | |
| The bandwidth of the connection is related to the number of agents simultaneously logged in. The more agents use the Web application through a single Internet connection, the greater bandwidth is required for proper operation. When using video or voice module, it must be taken into account that this requires extra Internet bandwidth. |
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Especially for having a visual consultancy session online in the form of chat, webcam and voice over IP within your call center.
Customers
Reviews
Hostway B.V.
We are very positive about Livedesk. The implementation was very easy, within 10... Read more
We are very positive about Livedesk. The implementation was very easy, within 10... Read more
| 8.0 |
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