Nederlands English UK English US

Products

A overview of Livedesk solutions

See the 3 different Livedesk Licence you can order online. This overview shows which features each licence offers.

For more in detail specifications click on a preferred licence in the overview or click on one of these links: More specifications about Livedesk Go, Livedesk Pro of Livedesk Consult.


    Livedesk Go Livedesk Pro Livedesk Consult
Channels        
Live Webchat    
Cobrowse      
Video (webcam)         
Voice      
         
Commerce        
Follow and approach visitors proactive         
Measure conversion and view extensive statisics        
         
Reviews        
Review      
Technology        
No software, No downloads, 100% webbased  
Easy and flexible implementation    
High accessibility / reliable infrastructure    
Distribute requests based on department and experience of representatives    
Skill Based Routing    
Integrate with other web applications (CMS, CRM, invoicing, etc.)    
Multiple language support / Adjustable visitor interface    
         
Features        
Multilingual login (NL, EN, FR, DE)    
Push page    
View background information of visitors  
Visitor and agent surveys    
Use marco's of questions and anwsers    
Transfer chats and calls     
Logs of missed calls  
Label chat transcripts  
Search chat transcripts  
Block visitors that abuse the chat function    
Localize      
Spellingcheck    
Page synchronisation / Form sharing    
Indication wait list per department    
Agent chat between representatives    
Agent performance report      
Proactive invite visitors on your website      
Search engine integration and keyword registration      
    £ 39 per month /
per License		 £ 89 per month /
per License		 £ 89 per month /
per License
   
For this function Flash Player 8 or higher is required.